FAQ
###How do I place an order?
Steps to place an order:
1. Complete adding items to your shopping cart.
2. You can choose to pay through our website or through PayPal.
- If you wish to proceed to checkout through our website, click on the green "Checkout" button on the right side of the screen.
- If you wish to proceed through PayPal, click on the PayPal button.
3. You will be directed to our customer information page. You will need to enter the following information:
- Email address
- Name
- Address
4. If you have a valid discount code, you can enter it in the "Discount" field on the right side of the screen. Please make sure to click on the "Apply" button so that the discount can be calculated and applied to your order.
5. Continue by clicking on the "Continue to Shipping Method" button. Please make sure that you have entered your shipping address correctly (if different from your billing address). Once you are done, click on "Continue to Payment Method".
6. You will need to enter your payment information. If desired, you can choose to have the same shipping and billing information.
7. Once you have completed the form, click on the "Complete Order" button. You will be directed to a screen showing a summary of your order and an order confirmation, and you will also receive a confirmation email.
If you have any difficulty placing your order, please contact customer service via email at support@globmora.com.
### What should I do if I received an order with missing items or the wrong product?
If there are missing or wrong items delivered, please contact us at support@globmora.com. Please include your transaction reference number (order number) and provide us with evidence (image file size should be less than 1 MB). We will be happy to resend the correct item to you free of charge and will not ask you to return the item that was sent to you in error! You can keep it as a gift from us.
### How do I know if my order was successfully submitted?
You will receive a confirmation email with the order number and purchase details.
### I want to change the items I ordered. How do I do this?
You can change your order until 11:00 PM (Pacific Daylight Time, GMT-7) on the day you place your order. Please contact us at support@globmora.com to request a change.
### How do I add an item to my shopping cart?
**Steps to add an item to your shopping cart:**
1. Navigate to the product page you are interested in and select the settings for the item. After clicking the "Add to Cart" button, you will be directed to the "Shopping Cart" page.
2. Enter the quantity of the item you would like to order in the "Quantity" field next to the product image. After entering the quantity, you can continue shopping or complete your order.
### How do I view the contents of my shopping cart?
To view the contents of your shopping cart, click on the shopping cart icon at the top of the website page. Once you click on this icon, you can easily modify the quantity of items you would like to purchase in your shopping cart, updating the quantities listed. You can also remove any item from your shopping cart by clicking on the "Remove" link at the end of the quantity list.
### How do I remove an item from my shopping cart?
First click on the "Shopping Cart" icon in the upper right corner of your computer screen. This will enable you to view all the items currently in your shopping cart. Once you have identified the item you wish to remove, click on the "Remove" link at the end of the quantity list. The item will automatically be removed and the page will update to reflect your changes.
### How do I change the quantity of an item in my shopping cart?
Start by clicking on the "Shopping Cart" icon in the upper right corner of your computer screen. This will allow you to view all of the items currently in your shopping cart and their selected quantities. To change the quantity of an item in your shopping cart, move your cursor to the "Quantity" field for that item and enter the desired quantity. Once completed, the quantity and associated dollar amount (if applicable) will automatically update and the correct quantity and fee will be displayed on the right side of the screen.
### What browsers are recommended for accessing this site?
Recommended browsers include Google Chrome, Safari, Firefox, and Internet Explorer.
### What are your payment options?
We accept four major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.
### How do I pay using PayPal?
PayPal is the easiest way to pay online. When you have finished adding items to your cart and are ready to complete the transaction, you can click on the "PayPal" button. You will be directed to the PayPal website. Please make sure to enter the correct information so that the payment is completed quickly and smoothly.
### How do I use a discount code?
To use a promotional code, please follow the steps below:
1. Select the items you want to order and click on the green "Checkout" button.
2. You will then be directed to our customer information page. Enter the relevant necessary information on the next page.
3. You will see a "Discount" field in the upper right corner of the page.
4. Enter the discount code and click "Apply". You need to check that the discount has been applied and is valid, see the details below.
### What is your return and exchange policy?
Please review our return policy for detailed information about returns. Our customer service is open 24/7. We will respond to your request as soon as possible.
### How do I return your item?
You can contact us through our support channel support@globmora.com for more information.
### What is your cancellation policy?
Cancellations must be made before 11:00 PM (Pacific Daylight Time, GMT-7) on the day the order is placed. Cancellations will not be accepted after this time. You can contact us at support@globmora.com to request a cancellation.
### Is it safe to order online?
Yes. We take the information you provide when placing an order in our online store (or otherwise) very seriously. The servers on which our business is hosted use the Internet standard SSL protocol (Secure Sockets Layer) to encrypt the transmission of all credit card and personal customer information.
### Is it safe to use my credit card on your website?
To ensure a secure payment process, our website uses a credit card processor with a reliable and secure Internet payment gateway, and all data will remain encrypted using AES-256.
### Will my personal data be kept private?
All information you provide to us is private and confidential. We will not share, rent or sell your personal data at any time without your consent unless required by law.
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If you have additional questions or need further assistance, please feel free to let me know!